privacy

Welcome to ProLevel Recovery ("we," "our," "us"). We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines our practices regarding data collection, use, disclosure, and protection when you visit our website (https://www.prolevelrecovery.com/) and use our services.

1. Grounds for Data Collection

Processing of your personal information (any information that may allow your identification with reasonable means; hereinafter "Personal Information") is necessary for the performance of our contractual obligations, to provide you with our services, to protect our legitimate interests, and to comply with legal and financial regulatory obligations.

By using our website, you consent to the collection, storage, use, and disclosure of your Personal Information as described in this Privacy Policy.

2. What Information We Collect

We collect two types of information from Users:

a. Non-Personal Information:
This information is not identifiable and may include:

IP address
Browser type and version
Pages visited and time spent on the website
Device information (e.g., operating system, screen resolution)
Cookies and usage data

b. Personal Information:
This includes individually identifiable information, such as:

Name
Email address
Phone number
Service Requested
Requested Date of Service
Requested Time of Service
Any information voluntarily provided through forms or communications

3. How We Receive Your Information

We collect your Personal Information from various sources:

When you voluntarily provide information via website forms
When you use or access our website in connection with our services
From third-party providers, services, and public records (e.g., analytics vendors)

4. How We Use Your Information

We use collected data for the following purposes:

To provide and improve our services
To communicate with you regarding our services
To send promotional and marketing materials (with an option to opt-out)
To analyze website traffic and optimize user experience
To comply with legal obligations

5. Sharing Your Information

We do not rent, sell, or share your Personal Information except as described below:

Service Providers: We share data with third-party vendors assisting in website hosting, email marketing, analytics, and other business operations.
Legal Compliance: If required by law, we may disclose information to comply with legal obligations.
Business Transfers: In case of a business transaction (e.g., merger, sale, or acquisition), your data may be transferred as part of business assets.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve website functionality and enhance user experience. These include:

Session Cookies: Temporary cookies that help with website navigation.
Persistent Cookies: Stored on your device for a fixed period to remember preferences.
Third-Party Cookies: Used for analytics, marketing, and website performance optimization.

You can manage cookie preferences through your browser settings.

7. Data Security

We implement industry-standard security measures to protect your data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Your Rights and Choices

You have the right to:

Request access to your Personal Information
Request correction or deletion of your data
Opt-out of marketing communications
Restrict processing of your Personal Information

To exercise these rights, please contact us at info@ProLevelRecovery.com.

9. Retention of Information

We retain your data as long as necessary to provide services and comply with legal obligations. Retention periods are determined based on the type of information collected and applicable legal requirements.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before providing any personal information.

11. Advertisements and Marketing

We may use third-party advertising technology to serve advertisements when you access the site. This technology uses your information regarding your use of the services to serve advertisements to you.

You may opt-out of many third-party ad networks, including those operated by members of the Network Advertising Initiative ("NAI") and the Digital Advertising Alliance ("DAA"). For more information about this practice by NAI and DAA members, and your choices regarding having this information used by these companies, please visit their respective websites: http://optout.networkadvertising.org/#!/ and http://optout.aboutads.info/#!/.

We may also use your personal information for marketing purposes, but you may opt-out at any time.

12. Children’s Privacy

We understand the importance of protecting children's privacy, especially in an online environment. Our site is not designed for or directed at children. We do not knowingly collect personal information from minors. If a parent or guardian becomes aware that their child has provided us with personal information without their consent, they should contact us at info@ProLevelRecovery.com.

13. Updates to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated revision date. Your continued use of our website constitutes acceptance of any changes.